RETAIL OPTICAL
TRAINING PROGRAMME

This 200-page training manual has been developed using the 'hands-on' experience gained whilst training optical staff over the past 15 years.

It includes much of TMR's customised training programmes and has been extended with additional material, including self-assessment exercises to encourage training in the practice or home environment.

Each module can be studied separately, building into a balanced range of retail skills and technical product knowledge. Ideal for underpinning NVQ Retail Optical training requirements.

For further information please download the Retail Optical Training Programme brochure by clicking here




Price:
£245 €350 $490
(Discounts available for additional copies)

Price with Optical Management Development Programme:
£350 €495 $700

These prices include packaging and delivery worldwide. For VAT purposes these manuals are zero rated.
    
  
CONTENTS
    
Section 1: Introduction & Guide
   > Contents
> Training guide
> Introduction ‘The role of practice support staff’
    
Section 2: Effective customer care
   > The customer journey
> Telephone skills
> Handling enquiries effectively
> Encouraging ‘browsers’
> Communication techniques
> Understanding Body language
> Handling complaints – positively
    
Section 3: Basic optics
   > Anatomy of the eye
> Visual defects & anomalies
> Understanding prescriptions
> Eye diseases and their treatment
    
Section 4: Screening procedures
   > Non-contact tonometry
> Auto-refraction
> Field screening
    
Section 5: Spectacle frames
   > Frame materials
> Frame adjustments
> Frame styling & face shapes
> Advice for care & handling of spectacles
    
Section 6: Ophthalmic lenses
   > How lenses work
> Single vision lenses
> IBifocals and varifocals
> Coating & tint options
> High index materials
> Aspheric lenses
    
Section 7: Selling skills
   > Understanding patient needs
> Features & benefits
> Handling objections
> Closing the sale
    
Section 8: Basic dispensing
   > PD measurements
> Single vision dispensing
> Multifocal dispensing
> High index lens dispensing
> Checking spectacles prior to collection
    
Section 9: Contact lenses
   > History
> Wearing modalities
> Materials & designs
> Aftercare
> Insertion & removal
> Solutions & care products
    
Section 10: Legal aspects & glossary of terms
   > Optical professionals’ roles
> Rules for dispensing
> CE marking
> Data protection
> Health & Safety Act
> Glossary of optical terms
    

NO RISK, MONEY BACK GUARANTEE
TMR will refund any returned manual within 28 days of receipt, when accompanied with a statement of why it is not an invaluable management programme.
(Returned ROTP's will be at the buyer's expense, in good condition)
  
BENEFITS
  
   > This Easy To Use training manual allows all staff to benefit.
   > It is structured in a Programmed Learning format that enables it to be used as a training guide by practice managers.
> Interactive so that staff can use it on their own.
> Cost-Effective by allowing on-site training at convenient times.
> Useful as a Refresher Course for experienced staff as well as introducing new ideas.
> Can be used by staff in groups or by individuals for Meaningful training.
> In-practice Reference Source for future top-up training.
> Action plans at the end of each chapter ensure training results are Measurable.
  
    
  
  
"AN IDEAL TRAINING SYSTEM FOR EITHER SELF STUDY OR GROUP SESSIONS. DESIGNED FOR ALL 'FRONT OF HOUSE' OPTICAL STAFF"